Terms of sale

These general contracting conditions apply to all commercial transactions carried out in our virtual store, www.tiendaselfontan.es, hereinafter The Seller. For more information about The Seller and our Privacy Policy, consult the Legal Notice located at the bottom of each page of this store.

Please read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place an order.

Exercise

The Seller is dedicated to distance selling, preferably online, of baby, girl and boy footwear.

Contents and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part.The contents of the website The Seller could, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.

The Seller is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by The Seller. Said responsibility rests at all times with the manufacturers or distributors of said products. The client understands that The Seller is a mere intermediary between him and said manufacturer or distributor.

sale system

To make a purchase, the user can choose between different ways of sending us their order:

Internet through the «shopping cart.

By telephone to the customer service telephone number: 619318985 (WhatsApp)

Applicable taxes

The prices of the products displayed on the website of The Seller, include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply.

Purchases that are going to be delivered within the territory of any of the member states of the European Union will be subject to VAT.

Way to pay

PAYPAL: Payment by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards).

COD: The delivery of the shipment is made after payment by the recipient, for the amount that appears on the shipment.

In certain cases and to prevent possible fraud, The Seller reserves the right to request a specific form of payment from a client in the event that the buyer's identity is not reliably proven. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any contracting process or that involves the introduction of personal data (health, ideology,...) will always be transmitted through a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.

Form, terms and shipping costs

SHIPPING

COLLECTION IN STORE à Free

ON NATIONAL ORDERS LESS THAN €100 with Post Office delivery from 72hà4.95€

ON NATIONAL ORDERS OVER €100 à Free

The Seller sends the orders to its customers through different urgent transport companies of recognized national and international prestige. The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. The indicative transport times are available in the “Shipping Costs” section of our website. Before confirming your order, the customer will be informed about shipping costs and transport times, both indicative, that apply to your specific order.

However, both may vary depending on the specific circumstances of each order. Especially:

The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.

The shipping costs that appear on the website when placing the order are indicative and are calculated based on an average statistical weight of 800grs. The Seller reserves the right to alter the shipping costs when the requested weight varies by more/less than 10% with respect to the average weight mentioned. In the event of a price change, the Seller will notify the customer of the change by email and the customer may choose to cancel their order without being charged any cost.

Buyer rights and return policy

The Seller does not guarantee its customers the availability or delivery time of the products offered on its website, except for the products in which a certain guarantee is expressly cited. The catalog shown is merely indicative since manufacturers or distributors do not communicate stocks in advance or guarantee delivery times. This situation prevents The Seller from being able to accurately inform its customers about the availability of the products, as well as guaranteeing a specific delivery time which, in any case, will depend on the time it takes for the manufacturer or distributor to supply the product.

The customer will have a period of 15 calendar days and for Outlet items 7 calendar days from receipt of the order to terminate the contract and return the purchased product. The client will communicate to The Seller within the stipulated period and by any means allowed by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, an invoice issued to The Seller, with The Buyer bearing the return costs.

The customer may return any item (except custom orders) purchased from The Seller as long as the products have not been opened or used and retain their original seal or packaging. In these cases, The Seller will NOT return the purchase money, the buyer will be given a voucher for the total amount of the returned item without an expiration date and exchangeable for any other product, or it will be exchanged for another seasonal item.

If a product other than the one requested by the customer is delivered by mistake by The Seller, it will be withdrawn and the correct product will be delivered at no additional charge to the buyer.

Customer Obligations

The client of The Seller undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times

The client agrees to accept all the provisions and conditions contained in these General Conditions of Contract, understanding that they include the best possible service will for the type of activity carried out by The Seller.

Likewise, you agree to keep confidentially and with the utmost diligence your personal access codes to our website.